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FAQs – Girlfriend Collective

Find answers to the most frequently asked questions at Girlfriend collective.

How do you ship?

When will my order arrive (US)?

What if I need to make changes to an order?

What is your return/exchange policy?

🇺🇸 US Shipping & Returns

Do you ship internationally?

When will my order arrive (International)?

Will I be charged extra taxes and duties after my item clears customs?

What is your international return/exchange policy?

🌎 International Shipping & Returns

How do I find my size?

Do you have fit suggestions for my body type?

Are your garments true to size?

How do I find my measurements?

Do all colors fit and feel the same?

Fit & Sizing

My package is missing. What should I do?

Something I ordered is damaged. What should I do?

I purchased a gift card but I haven’t received it.

I received the wrong item. What should I do?

Order & Product Issues

Are your garments PFA-free?

When are you restocking?

Are your leggings sheer-proof and sweat-proof?

How do I wash and take care of my Girlfriend Collective pieces?

How can I submit a suggestion for new products or restocks?

Product Information & Care

What do I get for joining The Collective?

How do I redeem my points?

Do my points and tier status expire?

Will I get my points back if I return my purchase?

What counts towards my 300 points bonus?

How do I leave a review for points?

How do I include a photo in my review?

What is Refer a Friend?

How do I refer a friend?

Rewards & Referrals

Sales & Promotions

Discount codes

What other discounts do you offer?

Do you offer price adjustments?

Can I use more than one discount code?

What items are final sale?

Payments & Discounts

What is ReGirlfriend?

What can I send in for ReGirlfriend?

How many ReGirlfriend/SuperCircle rewards can I use on an order?

How much do I have to spend to use my ReGirlfriend/SuperCircle rewards?

Do my ReGirlfriend/SuperCircle rewards expire?

What if I return a purchase in which SuperCircle rewards were used?

ReGirlfriend

What is Girlfriend to Girlfriend?

Can I use loyalty points or discounts on pre-loved items through the Girlfriend to Girlfriend program?

Girlfriend to Girlfriend

How do I change the email address on my account?

Is it possible to combine two accounts or transfer points between them?

How do I reset my password?

How can I unsubscribe from your emails or delete my personal data from your site?

Account

Find answers on US-based orders and shipping questions.

All about International Orders, Shipping, and Returns.

Find answers to frequently asked questions about Fit & Sizing

Find answers to frequently asked questions about Order and Product Issues.

Find answers to frequently asked questions about Product Information & Care.

Find answers to frequently asked questions about Referrals & Rewards.

Find answers to frequently asked questions about Payments & Discounts.

Find answers to frequently asked questions about ReGirlfriend.

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