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FAQs – Girlfriend Collective

Find answers to the most frequently asked questions at Girlfriend collective.

When will my order arrive?

Where do you ship?

Can I make changes to my order after it's been placed?

What does "pre-shipment" mean?

What does "pre-order" mean? When will it ship?

Will I be charged extra taxes after my item clears customs?

How are taxes and duties calculated?

Delivery & Shipping

What is your return and exchange policy? (US Only)

Start a Return (US Only)

What items are final sale?

How do I submit a return or exchange for an International order?

How can I exchange a purchase? (US Only)

How do I return or exchange a gift?

Can I change or update my return/exchange request?

Holiday Return Policy

Returns & Exchanges

How do I find my size?

Are your garments true to size?

How do I find my measurements?

Do all colors fit and feel the same?

Fit & Sizing

My package is missing. What should I do?

My item arrived damaged. What should I do?

Order & Product Issues

How do I wash and take care of my Girlfriend Collective pieces?

When are you restocking?

Do you offer gift cards?

Are your leggings sheer-proof?

What is BioCompressive?

BioCompressive

Product Information & Care

How do we know you’re really fair-trade, and using recycled fabrics?

What can I do about microfibers?

What's the deal with your recycled nylon fabric?

What happens to the water used during your dyeing process?

How is your recycled fabric made?

Where do you source all of your water bottles?

How do you dye?

What’s SA8000?

Where do you manufacture?

Is everything eco-friendly?

How do you turn old water bottles into clothes?

Are you carbon neutral?

Sustainability & Manufacturing

What is Refer a Friend?

Why didn't I receive points for my review?

How do I submit a Photo Review?

How do I redeem my points?

How does #goodjobgf work?

What counts towards my 200 points bonus?

Can I use my rewards and discounts all at once?

Will I get my points back if I return my purchase?

What does “lifetime spend” mean?

Will my past purchases count toward my Girlfriend status?

What do I get for joining The Collective?

Referrals & Rewards

How do I qualify for free shipping?

How can I check my gift card balance?

Do you offer price adjustments?

What is Catch?

I can't find Catch at checkout. Where is it?

Can I use more than one discount?

My discount code doesn’t work!

Where is my discount code?

How do I apply my discount code or gift card?

Payments & Discounts

Who can participate in the ReGirlfriend program?

Does my ReGirlfriend gift card expire?

How long does it take for my ReGirlfriend gift card to arrive?

Is the entire legging recyclable?

What condition do my items need to be in for the ReGirlfriend program?

What can I send in for ReGirlfriend?

How many items can I send to ReGirlfriend?

ReGirlfriend

When can I expect my order to arrive?

What extra steps are you taking with your factory and warehouse?

COVID-19

Boxing Day Sale 2022

Black Friday Sale Event 2022

Find answers to frequently asked questions about Delivery & Shipping

Find answers to frequently asked questions about Returns & Exchanges.

Find answers to frequently asked questions about Fit & Sizing

Find answers to frequently asked questions about Order and Product Issues.

Find answers to frequently asked questions about Product Information & Care.

Find answers to frequently asked questions about Sustainability & Manufacturing.

Find answers to frequently asked questions about Referrals & Rewards.

Find answers to frequently asked questions about Payments & Discounts.

Find answers to frequently asked questions about ReGirlfriend.

Find answers to frequently asked questions here.

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