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FAQs – Girlfriend Collective

Find answers to the most frequently asked questions at Girlfriend collective.

US Shipping

How do you ship?

When will my order arrive (US)?

How do I track an order?

I only received part of my order.

What if I need to make changes to an order?

Can I cancel my order after it has been confirmed?

🇺🇸 US Orders & Shipping

What is your return policy?

What is your exchange policy?

How do I start a return/exchange?

Where can I drop off my return?

How do I return/exchange a gift?

How can I change my return/exchange request?

🇺🇸 US Returns & Exchanges

International Orders & Shipping

Do you ship internationally?

Will I be charged extra taxes and duties after my item clears customs?

How are taxes and duties calculated?

International Returns

🌎 International Orders, Shipping, and Returns

How do I find my size?

Do you have fit suggestions for my body type?

Are your garments true to size?

How do I find my measurements?

Do all colors fit and feel the same?

Fit & Sizing

My package is missing. What should I do?

Something I ordered is damaged. What should I do?

I purchased a gift card but I haven’t received it.

I received the wrong item. What should I do?

Order & Product Issues

Are your garments PFA-free?

How do I wash and take care of my Girlfriend Collective pieces?

When are you restocking?

Are your leggings sheer-proof and sweat-proof?

Do you offer gift cards?

Fabric Guide

Product Information & Care

How do we know you’re really fair-trade, and using recycled fabrics?

What can I do about microfibers?

What's the deal with your recycled nylon fabric?

What happens to the water used during your dyeing process?

How is your recycled fabric made?

Where do you source all of your water bottles?

How do you dye?

What’s SA8000?

Where do you manufacture?

Is everything eco-friendly?

How do you turn old water bottles into clothes?

Are you carbon neutral?

Sustainability & Manufacturing

What do I get for joining The Collective?

How do I redeem my points?

Do my points expire?

Does my Loyalty tier status expire?

Can I use my rewards and discounts all at once?

How do I get my free gift for entering Jade and Sage?

I'm not seeing a place to apply my points!

My points won't apply.

Will I get my points back if I return my purchase?

What counts towards my 300 points bonus?

How do I leave a review for points?

How does #goodjobgf work?

Why haven't I received a review request email for my purchase?

How do I submit a Photo Review?

What is Refer a Friend?

How do I refer a friend?

How will my friend receive their discount code?

What leggings can I get with my referral reward?

How do I change the email address on my account?

Is it possible to combine two accounts or transfer points between them?

Rewards & Referrals

Sales & Promotions

Discount codes

What other discounts do you offer?

What items are final sale?

What is Catch?

Do you offer price adjustments?

Can I use more than one discount code?

My discount code doesn't work.

Where is my discount code?

How do I apply my discount code or gift card?

Do you offer a Student discount?

Do you offer a Teacher or Educator discount?

Do you offer a Military discount?

Do you offer a First Responder discount?

Do you offer a Medical professional discount?

Payments & Discounts

What is ReGirlfriend?

Who can participate in the ReGirlfriend program?

What can I send in for ReGirlfriend?

How many items can I send to ReGirlfriend?

How long do I have to ship my goods once I initiate the recycling process?

How long does it take for my ReGirlfriend/SuperCircle credit to arrive?

How many ReGirlfriend/SuperCircle credits can I use on an order?

How much do I have to spend to use my ReGirlfriend/SuperCircle credit?

Does my ReGirlfriend/SuperCircle credit expire?

What if I return a purchase in which SuperCircle credits were used?

ReGirlfriend

What is Girlfriend to Girlfriend?

Can I use loyalty points or discounts on pre-loved items through the Girlfriend to Girlfriend program?

Girlfriend to Girlfriend

Account

Find answers on US-based orders and shipping questions.

Find answers on US-based returns and exchanges.

All about International Orders, Shipping, and Returns.

Find answers to frequently asked questions about Fit & Sizing

Find answers to frequently asked questions about Order and Product Issues.

Find answers to frequently asked questions about Product Information & Care.

Find answers to frequently asked questions about Sustainability & Manufacturing.

Find answers to frequently asked questions about Referrals & Rewards.

Find answers to frequently asked questions about Payments & Discounts.

Find answers to frequently asked questions about ReGirlfriend.

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