← Go Back to Girlfriend.com

FAQs – Girlfriend Collective

Find answers to the most frequently asked questions at Girlfriend collective.

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)

All orders ship within 1-7 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. 

Please note that our warehouse will be closed in observance of the Chinese New Year. Orders placed from January 20th through January 29th will not process until January 30th.

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* 

If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.

If you are in Canada, the UK, or Australia, your package will arrive 8-12 days after it ships.

We are not able to offer expedited shipping at this time.

*We work hard to stick to these timeframes, but in the event of weather, carrier or customs delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible. Please note that any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.

When will my order arrive?

This is a tricky one.

We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)

Our Essential colors (Black, Moss, Midnight, Plum, and Earth) are restocked year-round.

For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock.

When do you restock?

To get started on a US return or exchange, click here. For international customers, start here.

We gladly accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested. Make sure to only use our pre-paid return labels so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own.

Please note that exchanges are not guaranteed until your items are received. If you requested a refund to your original payment method it can take between 5-10 business days for your refund to post to your account depending on who you bank with.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges. Read more about final sale products here.

There will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived. If you’re a US-based Jade or Sage member, returns and exchanges are always free!

What is your return policy?

Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here. 

Trying on your new gear or have questions? Email or chat with us, we’d love to help.

In the meantime, here are some sizing tips!

Bras: 
Our bras should fit snug to keep you supported but shouldn't dig or have too much space in the straps or under the bust. We recommend using a tape measure to find your perfect fit. 

Leggings:
Leggings should feel snug to the body, without any excess fabric in the waist, knees, or bottom hem. Our best-selling Compressive collection will feel quite snug and tight on your first wear. Don’t be alarmed — this is totally normal. You’ll start to feel them slightly relax and mold to your body with more wear. Just like that perfect pair of vintage jeans.

Manage your orders

Get more information

Delivery & Shipping

Returns & Exchanges

Fit & Sizing

Order & Product Issues

Product Information & Care

Sustainability & Manufacturing

Referrals & Rewards

Payments & Discounts

ReGirlfriend

COVID-19

Contact Us