FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo
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FAQs

🇺🇸 US Shipping & Returns

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory in Guangzhou, China and then ship out from there. (Rather than shipping everything from our SA8000-certified factory in Vietnam to a bunch of different warehouses and re-shipping it yet again to you.) We also have a fulfillment center in Tecate, Mexico, where we keep some pieces primarily heading to the US, where the majority of our orders are from.

All orders ship within 1-4 business days of the order date. It typically takes another 7-10 business days to reach you in the contiguous US, depending on customs. If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks. 


Please note that we’re unable to cancel or make any changes to an order once it has been placed. This includes address changes.


You'll receive an order confirmation email once you've placed your order, and another email with tracking once your order ships. It might take an additional 24-48 hours for your tracking page to show movement, depending customs clearance times and any carrier delays.


We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages and that they may arrive at different times. 


Need help with an order? Contact us or chat with us by clicking on the chat icon on the lower right corner.

We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you with either rerouting the order to the proper address!


Here are some carrier resources that can help:


USPS Customer Service

USPS Package Intercept

USPS Informed Delivery


UPS Customer Service

UPS Change Delivery Options


If you've added the wrong item to your cart, we recommend placing a new order for the correct item and returning the incorrect one once you receive it.


If you have any questions, please fill out our contact form to get in touch with our team.

We gladly accept returns and exchanges for unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. We can only accept exchanges for the same style at this time.


Click here to start a U.S. return or exchange

For international returns, click here.


There will be a $7 shipping and restocking fee, per package, for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived.


Make sure to only use our pre-paid return labels provided through our returns portal so we can track your stuff. We are unable to refund lost returns or items returned using labels other than our own.


Once your return has been scanned in by the carrier or dropped off, then confirmed, we will either process your refund to your selected payment method. If you requested an exchange, your new order will be placed and will arrive within our usual shipping times. Exchanges are not guaranteed until you return your items. Please note that your refund may take between 5-10 business days to post to your account depending on your bank.


Return Exceptions: 

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.


Socks, Underwear, Hair Accessories: 

For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.


Afterpay: 

Refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.


Need help with a return or exchange? Contact us or chat with us by clicking on the chat icon on the lower right corner.

🌎 International Shipping & Returns

We currently offer shipping to Canada, the UK, and Australia. If you’re located outside these areas, check out our other stockists here.

All orders ship within 1-4 business days of the order date. It typically takes another 7-14 business days to reach you if you are located in Canada, the UK, or Australia.


Please note that we’re unable to cancel or make any changes to an order once it has been placed. This includes address changes.


You'll receive an order confirmation email once you've placed your order, and another email with tracking once your order ships. It might take an additional 24-48 hours for your tracking page to show movement, depending customs clearance times and any carrier delays.


We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages and that they may arrive at different times. 


Need help with an order? Contact us or chat with us by clicking on the chat icon on the lower right corner.

If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and will be factored into the total price you pay at check out.


Duties and taxes are calculated on a country-by-country basis based on the items purchased, where they were made, where they’re headed, and the total order value. This includes the sales tax in your country and duties charged for processing by your country.


Please note that all prices on our website are reflected in USD. We do not charge any fees other than the amount owed for your order. Any foreign transaction fees charged to you would be collected through your bank and are not under our control. We are unable to process any refunds for these transaction fees.

International returns cannot be processed on our online returns portal. However, you may return any unworn, unwashed merchandise with the tags and/or hygiene liners still attached, postmarked within 30 calendar days of receipt, for your refund to be considered. 


We cannot offer exchanges for our international customers at this time. (Sorry!)

You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we are not responsible for any change in currency rates.

To send us your return:

1. Include the packing slip that came with your package so we can easily find your order. 

2. Label and ship using a carrier of your choice to the address below: 

Girlfriend Collective

9282 Baythorne Drive

Houston, TX 77041


3. Fill out our contact form or chat us with your return's tracking number and carrier, along with a list of items you're returning.


Since you will be liable for any lost or damaged packages, we highly recommend using a carrier and shipping service that provides tracking numbers. We are unable to issue any refunds for return packages that cannot be located or tracked. Please ensure that all international return packages are sent to the return address provided above.


Return Exceptions: 

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.


Socks, Underwear, Hair Accessories: 

For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.


We are unable to provide any refunds for any lost/damaged return packages.

Fit & Sizing

Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here with your measurements handy. If you're between sizes, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit.


You can also use our FIND YOUR SIZE tool on each product page for a size suggestion. In the meantime here are some fit tips!


Bras: 

Our bras should fit snug to keep you supported but shouldn't dig or have too much space in the straps or under the bust. We recommend using a tape measure to find your perfect fit. 

Leggings:

Leggings should feel snug to the body, without any excess fabric in the waist, knees, or bottom hem. Our best-selling Compressive collection will feel quite snug and tight on your first wear. Don’t be alarmed — this is totally normal. You’ll start to feel them slightly relax and mold to your body with more wear. Just like that perfect pair of vintage jeans.


Trying on your new gear and have questions? Contact us or chat with us, we’d love to help. 

Wider ribcage, small cups:

  • Luxe Bras

  • FLOAT Bras

  • Go with true bust size in Compressive styles

Small ribcage, large cups:

  • Luxe Bras

  • FLOAT Bras

  • Avoid longline Compressive styles or go with one size down (sizing down will result in a more compressive fit)

  • Adjustable bra styles

Wider waist vs hips:

  • If in between two sizes, go with the size that best fits your waist

  • If across multiple sizes, go with the middle size

Wider hips vs waist:

  • If in between two sizes, go with the size that best fits your waist (or size up if a relaxed fit is preferred in Compressive)

  • If across multiple sizes, go with the middle size

Long torsos & Unitards:

  • We recommend going 1 size up from your normal size — this will result in a more relaxed fit

The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do our best to take your feedback to improve the fit, cut, or sizing when we produce a garment again.


Have more questions on fit? Feel free to send us the following information on our contact form or on our chat.

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.

Please note that there will be slight variations in a color across different fabrics. We recommend purchasing a set in the same fabric (Compressive, FLOAT, etc) for a perfect match.

Order & Product Issues

A friendly reminder that some orders ship in multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked in your shipping confirmation email, under SHIPMENTS.


If your entire order has been marked as delivered, please allow an additional 3-5 days for the package to arrive. If your order still hasn't turned up, please fill out our contact form or chat us with the following information:

• Your name

• The email address used to place the order

• Order #

• A list of missing items

• An alternative shipping address if available. Please note that an alternative address is highly recommended if you suspect your package was stolen or if it was marked as delivered but not found.


Our team will review your info and reach out with some options!

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:


• Your name

• The email address used to place the order

• Order #

• A list of the damaged items

• Current shipping address

• A photo of the item(s) and package if it looks tampered with. Photos of your order are required.


Once our team reviews your information, they can further assist you!

Oh no! Sometimes these can end up in your spam or promotions folder — we recommend taking a look there just in case. If your gift card still hasn't turned up, please fill out our contact form with your order number, purchase date, or email address so we can track that down for you.

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:


• Your name

• The email address used to place the order

• Order #

• A list of incorrect items you received

• Current shipping address

• A photo of the item(s). Photos of your order are required.


Once our team reviews your information, they can further assist you!

Product Information & Care

We conducted a PFAS test with Bureau Veritas (BV), a French company founded in 1828 and renowned for its long history in testing, inspection, and certifications.


We tested all of our core fabrics (Compressive, FLOAT, ReSet, Luxe and our Ripstop windbreakers) for PFAS, all of which came back Not Detected.

This is a tricky one.

We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)

Our Essential colors (Black, Skyline, Café, Moon and Terrace) are restocked year-round.

For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock. 

P.S. You may notice some of our core styles don’t restock for a while. We get that it can be a bummer, but please rest assured we are on it! Everything just takes a bit more time since we don’t keep excess fabric on hand. For example, our windbreakers take up to 6 months to produce, but as soon as we realize we’re sold out, we place that order! 

Have a specific style you want to see more of? Share your request and feedback with us here.

We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.

Our leggings are also sweat-wicking, this means that your sweat quickly rises to the outer surface of your leggings and dries, instead of saturating the fabric. So although you may see some sweat poking through, these marks won’t last long!

Wash in cold water with like colors, and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…

Bonus points for washing your garments in a microfiber washing bag or with a microfiber filter.

If you have any product suggestions, restock requests, or feedback, we'd be grateful if you shared them here!

Rewards & Referrals

Aside from our lifelong friendship, you’ll receive 25 points instantly upon sign up. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts. Ooh.

If you haven't already, simply sign up here and start earning points today.

Note that taxes, duties, and amounts covered by a gift card do not count towards your spend amount or your redeemable point balance.

1. Log in to you account/

2. Add items to your cart.

3. Select Checkout from your mini-cart.

4. At checkout, select how many points you'd like to use and select Apply. You can apply your points in one of the following ways:


100 points = $5

300 points = $15

500 points = $25


Please note, that you may only use either your loyalty points or a discount code on a single purchase and your order subtotal must be at least $50. We do not allow discount stacking of any kind.


Not seeing a place to apply your points? You might have opted in to Shop Pay. At this time, rewards cannot be redeemed on the Shop Pay platform. To opt out, scroll to the bottom of the Shop Pay checkout page and select Check out as guest. This will redirect you back to our site where you can follow the usual steps above.

Your points will only expire if we haven’t registered any activity (like sending your referral link, completing a referral, placing an order, posting a review, or creating an account) on your account for 12 months.

Once you’ve earned your tier, you will retain that tier for 12 months. To maintain your tier status you will need to spend the minimum amount required for that tier before your 12 months are up to requalify. If a member does not requalify for their previously held tier, they will be moved to the tier they are eligible for at the end of the 12 month period.

For example: If you earn Sage on 8/1/23, you will have to place orders totaling $450+ before 8/1/24 or you will be moved to the appropriate tier.

If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. 

If you're returning a portion of your purchase, points used will not be returned to your account since the points are still applied to your order total.

If you’ve returned all of your Girlfriend items from an order with our carbon-neutral shipping option and haven’t received your points back, please contact our team at [email protected] or chat with us so we can help you out!

You'll receive a 300-point bonus for every 5 orders you place that have a minimum order value of $125 each. You can track your progress for this reward on your account homepage under "Rewards History".

Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. 

Reviews placed directly through our website will not give you any points in your Collective account nor will you be able to submit a photo with your review.

Please note that you will only receive one review request per order, not per item. If you haven’t received your review request email within 30 days of your purchase date, we recommend checking your spam folder. Sometimes it gets sent there. :(

If you haven't received a review request email, it could be due to one or more of the following reasons:

  1. We've reached the limit.
    1. The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we've sent you too many emails, you won't receive that Review Request.
  2. If you've already reviewed the same product type in the past 12 months.
    1. For example, if you've submitted a review for a Black Paloma Bra, you won't be able to submit a review for a Plum Paloma Bra.
  3. If you received three Review Request emails asking to review the same product.

After you submit your written review via our review request email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. We recommend using one of these file types: JPEG, JPG, or PNG format.

Once you are done, hit “submit” again and your review and photos will be sent in to us for approval. Once your review and photo are approved by us, we’ll load 40 points into your Collective account. If you do not wish to add a photo, you can still submit a text-only review to receive 10 points to your Collective account.

*Please note that 10 points for your text review will be added to your account while your photo is being approved. Once approved, the remaining 40 points will be added. This approval process takes approximately 3-5 business days from the day you confirmed your review. You will only receive 40 points per photo review, not per photo submitted.

*Make sure your images are of the correct item, are good quality (aka no blurry shots), and clearly display the product on your body. Otherwise, your review won’t be approved and you’ll miss out on the points.

Refer a Friend is our referral program that allows you to share a code with friends and receive $25 (500 points) after they buy. Share your personalized link to give your friend $25 off their first purchase of $125 or more (excludes purchases of ReGirlfriend labels, gift cards, shipping, and taxes), and once their order is confirmed, you’ll receive an email with a discount code you can use to redeem your free pair!

You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...

Note that your friend’s first purchase with the use of a gift card as payment do not count towards a successful referral.

  1. Head over to our Refer-A-Friend page here.
  2. Enter your friend’s email address into the field
  3. Select Next — Your friend will receive an email with your referral link to make their first purchase.


Once your friend clicks on the referral link you sent to them, they will be redirected to our site and will see a pop-up asking them to confirm their email address. Once their email address verified, they will see a discount code they can copy and paste into the discount box at checkout to redeem their offer.

Referred by a friend?

  1. Click on your friend's referral link — you'll be redirected to our site
  2. Enter your email address into the pop-up screen to receive a discount code
  3. Shop and apply your discount code at checkout so your friend receives credit for referring you!

Payments & Discounts

Sales and limited-time promotions, unless otherwise specified, cannot be combined with any other discount codes, including SuperCircle rewards, or loyalty points. Offers do not apply to previously placed orders outside of the promotion date and do not apply to eGift-Cards or ReGirlfriend labels. Offers may not be redeemed for cash or cash equivalent and are not transferable. Item-specific promotions and free gifts are valid during the promotion timeline and while supplies last. Offers are subject to change or expire without notice.

Free gifts with purchase or items labeled final sale on our website are not eligible for returns or exchanges. Please refer to your promotional email terms & conditions for promotion rules and guidelines.

If you've signed up for our email list, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case!

If you've signed up for our text message alerts, you'll receive a follow-up message with your code to use at checkout within a few minutes.

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working or if you can't find your code, please fill out our contact form or chat with us so we can take a look!

Please note that discount codes are one-time use and cannot be applied to any other purchases unless otherwise specified.

In partnership with ID.me, we offer 20% off all orders for: 


  • Military members
  • First-responders
  • Medical professionals
  • Students
  • Educators

Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout.


Not sure if you qualify? Click here to see if you're eligible.


In partnership with Student Beans, we also offer 20% off of all orders to students.


Click here to verify and get your discount code.

Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

Stacking promo codes is a no-go. Only one special promo, discount code, loyalty points, SuperCircle rewards, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.

Free gifts with purchase, items labeled final sale, or items marked down from their original price on our website are not eligible for returns or exchanges.

Please refer to your promotional email terms & conditions for promotion rules and guidelines.

ReGirlfriend

ReGirlfriend, powered by SuperCircle, is our garment recycling program that takes back Girlfriend and non-Girlfriend brand clothing and rewards you with store credit.


We first launched ReGirlfriend in 2019 in an effort to keep Girlfriend Collective as circular as possible. But circularity goes far beyond the Girlfriend world. In partnership with SuperCircle, we're now able to reward you for keeping clothes from any brand away from the landfill, on top of still turning your old Girlfriend into new Girlfriend of course.

We take back clothes from ANY brand and given their condition, we either recycle them or upcycle them into new Girlfriend clothes. We offer $10 credit (per item) of Girlfriend brand clothes or $5 credit (per item) for non-Girlfriend brand clothes. Simply create an account, start a takeback, and get your free shipping label to send back your old stuff.


Once you have initiated the recycling process and downloaded your shipping label, you have 30 days to ship your goods. If goods are not shipped within the allotted time, you have to reinitiate the recycling process and download a new label.

You will receive your recycling rewards in your SuperCircle account once your shipment has been dropped off. If you haven't received your rewards after your shipment has arrived, please contact [email protected] for assistance.

Please note that you may only redeem credits up to 30% off your order total. For example, if your order total is $100 and you have a total of $50 in SuperCircle credits, you may only redeem a maximum amount of $30 in credits. SuperCircle rewards are one-time use and are not refilled should you return your purchase partially or in full.

Sorry, international friends — this program is only available in the US for now. We hope to expand in the future, so stay tuned!


We accept any items in any condition whether that be stained, ripped, or broken. We just ask that you launder everything before sending it our way. Once received, we'll sort and recycle your items for a second life — from new textiles to new projects, including furniture batting, insulation, and padding — sending nothing to landfill.

You can send in multiple items at a time. In fact, we encourage you to consider recycling more than one item at a time. All you have to do is click all the items you want to recycle and select them all to initiate recycling. Please note that you can only have one active recycling shipment at a time — once we receive the shipment and it is processed, then you can initiate a new recycling process.

For a full breakdown, check out the SuperCircle recycling page here.

You may use one SuperCircle code (i.e. reward) on a single purchase. Your SuperCircle rewards cannot be combined with any other credits, discount codes, or loyalty points.

Please note that you may only redeem credits up to 30% off your order total. For example, if your order total is $100 and you have a total of $50 in SuperCircle credits, you may only redeem a maximum amount of $30 in credits. SuperCircle rewards are one-time use and are not refilled should you return your purchase partially or in full.

Your rewards value will be worth 30% off your next order. For example, if your order is $100, you can redeem up to $30 in rewards.

Never — that’s the best part.

SuperCircle rewards are one-time use and are not refilled should you return your purchase partially or in full.

Girlfriend to Girlfriend

Ready to part ways with a piece, but it’s too good to donate or recycle? We’ve all been there. With Girlfriend to Girlfriend, you can now buy and sell pre-worn styles for other Girlfriends to love. You’ll earn money towards your next set(s) and give your clothes a good home far away from that pesky landfill.

Click here to get started or shop.

Tell me more about:
BUYING
SELLING
SUPPORT with an existing Girlfriend to Girlfriend purchase.

Loyalty points and discounts codes may only be used on our main website, girlfriend.com. Our Girlfriend to Girlfriend program operates separately and we hope you can find something you love from our community members.

Account

Although you won't be able to update this on your own, please fill our our contact form with your current and updated information so our team can assist you.

Although we're unable to combine accounts, please fill out our contact form with the email addresses used and your preferred email address. Our team would be happy to see what we can do to help. :)

  1. If you're logged in, log out of your girlfriend.com account.
  2. Head over to the log-in page.
  3. Select the "Forgot your password?" option.
  4. Enter your email address.
  5. Check your inbox for a Reset your Password email.
  6. Click Reset.
  7. Enter your new password.

If at any point you decide to unsubscribe from our emails or wish to have your account and personal data deleted, rest assured that we will take care of it for you.

Please fill out our contact form to submit a request to have your data deleted. We will confirm the completion of your request via email.

To unsubscribe from emails, you can also select the unsubscribe option in the footer of the latest email you received.

Get support