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FAQs – Girlfriend Collective

Find answers to the most frequently asked questions at Girlfriend collective.

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)

All orders ship within 1-7 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. 

Please note that our warehouse will be closed in observance of the Chinese New Year. Orders placed from January 20th through January 29th will not process until January 30th.

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* 

If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.

If you are in Canada, the UK, or Australia, your package will arrive 8-12 days after it ships.

We are not able to offer expedited shipping at this time.

*We work hard to stick to these timeframes, but in the event of weather, carrier or customs delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible. Please note that any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.

When will my order arrive?

This is a tricky one.

We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)

Our Essential colors (Black, Moss, Midnight, Plum, and Earth) are restocked year-round.

For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock.

When do you restock?

My points aren't showing up!

You might have opted into ShopPay! If you notice you are in ShopPay, just scroll to the bottom and click "Check out as guest". You'll be redirected back to our normal checkout through girlfriend.com where you can apply your points. 

 

If you're still experiencing issues and you've confirmed you're logged in, we recommend clearing your cache and cookies and trying to check out and apply your rewards again.

Please note that you cannot combine points with a discount code.

How do I redeem my points?

Desktop Point Redemption
Login to your account 
Add items to your cart 
At checkout, select how many points you'd like to apply to your purchase in the right-hand promo bar. 

 
Mobile Point Redemption
Login to your account 
Add items to cart 
At checkout, expand your order summary 
Select the amount you want to apply to your purchase using the drop-down in the box 
Once you choose how many points you'd like to redeem, go ahead and click the orange arrow to apply the reward

*Please note, that you may not apply a reward that covers more than your order value. The Collective points and discounts cannot be stacked unless otherwise specified.

How many points can I use on my purchase?

You can apply your points in one of the following ways on a single purchase:

100 points = $10
250 points = $25
500 points = $50

If you're still experiencing issues, please send us another message here so we can connect you with a team member.

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