FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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FAQs

🇺🇸 US Orders & Shipping

How do you ship?

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory in Guangzhou, China and then ship out from there. (Rather than shipping everything from our SA8000-certified factory in Vietnam to a bunch of different warehouses and re-shipping it yet again to you.) We also have a fulfillment center in Tecate, Mexico, where we keep some pieces primarily heading to the US, where the majority of our orders are from.

When will my order arrive?

All orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. Please note that we do not offer expedited shipping at this time. We ship all orders via a Standard shipping method with the following carriers:

DESTINATION
PROCESSING TIME
ESTIMATED DELIVERY
CARRIER
US
1-4 business days
7-10 business days
USPS, UPS, FedEx
AK, HI, PR, GU
1-4 business days
2-4 weeks
USPS
Military, APO, FPO
1-4 business days
2-4 weeks
USPS

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.

* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.



What if I need to make changes to an order?

We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you with either rerouting the order to the proper address!


If you've added the wrong item to your cart, we recommend placing a new order for the correct item and returning the incorrect one once you receive it.



What if I need to cancel an order?


Orders cannot be cancelled or modified after they've been placed. If you have any questions, please fill out our contact form to get in touch with our team.

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory in Guangzhou, China and then ship out from there. (Rather than shipping everything from our SA8000-certified factory in Vietnam to a bunch of different warehouses and re-shipping it yet again to you.) We also have a fulfillment center in Tecate, Mexico, where we keep some pieces primarily heading to the US, where the majority of our orders are from.

All orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. Please note that we do not offer expedited shipping at this time. We ship all orders via a Standard shipping method with the following carriers:

DESTINATION
PROCESSING TIME
ESTIMATED DELIVERY
CARRIER
US
1-4 business days
7-10 business days
USPS, UPS, FedEx
AK, HI, PR, GU
1-4 business days
2-4 weeks
USPS
Military, APO, FPO
1-4 business days
2-4 weeks
USPS


If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.

* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.


We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked in you shipping confirmation email, under SHIPMENTS.

To track an existing order, please enter your order number on the tracking page below:


 TRACK MY ORDER 


Please note that you might receive your items in multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked above and in your shipping confirmation email, under SHIPMENTS.  


You can also access your order history and tracking numbers on your girlfriend.com account or managing your orders here.

We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages and that they may arrive at different times. You can always view the different parts of your order on the first column on your tracking page, linked in your shipping confirmation email, under SHIPMENTS.


If you're still unable to track down your items, fill out our contact form so we can help.

We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you with either rerouting the order to the proper address!


Here are some carrier resources that can help:


USPS Customer Service

USPS Package Intercept

USPS Informed Delivery


UPS Customer Service

UPS Change Delivery Options


If you've added the wrong item to your cart, we recommend placing a new order for the correct item and returning the incorrect one once you receive it.


If you have any questions, please fill out our contact form to get in touch with our team.

Orders cannot be cancelled or modified after they've been placed. If you have any questions, please fill out our contact form to get in touch with our team.

We offer free shipping on all orders with a total of $100 USD or more, no code required. Note that your order total must be $100 USD, or more, after any discounts or loyalty points are applied and before any taxes.

🇺🇸 US Returns & Exchanges

We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. 


Start a U.S. return or exchange here.

For international returns, click here.


There will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived.


Make sure to only use our pre-paid return labels provided through our returns portal so we can track your stuff. We are unable to refund lost returns or items returned using labels other than our own.


When will I receive my refund? Once your return has been scanned in by the carrier or dropped off, then confirmed, we will either process your refund to your original payment method or issue your store credit as requested. Please note that your refund may take between 5-10 business days to post to your account depending on your bank.


Return Exceptions: All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.


Socks, Underwear, Hair Accessories: For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.


Footwear: Returns for all footwear must be returned in their original box.


Afterpay: Please note refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.

We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. Please note that we can only accept exchanges for the same style.


Start a U.S. return or exchange here.


Make sure to only use our pre-paid return labels provided through our returns portal so we can track your stuff. We are unable to refund lost returns or items returned using labels other than our own.


When will I receive my exchange order? Once your return has been scanned in by the carrier or dropped off and, then confirmed, your new exchange order will be placed and will arrive within our usual shipping times. Exchanges are not guaranteed until you return your items.


Return Exceptions: All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.


Footwear: Returns for all footwear must be returned in their original box.


Start a U.S. return or exchange here.
International? Start here.

You can change your return method in the return notification email you will receive once you confirm your request.

If you need to make any changes to an existing return request, please fill out our contact form along with your return information before sending your items back to us. Please note that we cannot update any requests if your items have already been mailed back or dropped off.

Find a list of Return Bar locations here.

Sorry your gift didn't work out. Don’t worry, you can return it for store credit — promise we won’t tell. 

Head over to our Returns Page here. Then click on Start Here next to Received a gift? on the bottom right hand side of the page. Make sure you have the order number and zip code handy!


Once you submit your gift return request and send in your return, we’ll issue your store credit to  use on whatever you’d like on our site. Ooh, shopping.

If you need to make any changes to an existing return or exchange request, please fill out our contact form along with your return information before sending your items back to us. Please note that we cannot update any requests if your items have already been mailed back or dropped off.

🌎 International Orders, Shipping, and Returns

Where do you ship?

We currently offer shipping to Canada, the UK, and Australia. If you’re located outside these areas, check out our other stockists here.


When will my order arrive?

All orders ship within 1-4 business days of the order date. If you are in Canada, the UK, or Australia, your package will arrive 8-12 days after it ships.


DESTINATION
PROCESSING TIME
ESTIMATED DELIVERY
CARRIER
Canada
1-4 business days
8-12 business days
Canada Post
UK
1-4 business days
8-12 business days
Evri
Australia
1-4 business days
8-12 business days
Australia Post

We currently offer shipping to Canada, the UK, and Australia. If you’re located outside these areas, check out our other stockists here.

If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and will be factored into the total price you pay at check out.


Please note that all prices on our website are reflected in USD. We do not charge any fees other than the amount owed for your order. Any foreign transaction fees charged to you would be collected through your bank and are not under our control. We are unable to process any refunds for these transaction fees.

Duties and taxes are calculated on a country-by-country basis based on the items purchased, where they were made, where they’re headed, and the total order value. This includes the sales tax in your country and duties charged for processing by your country.

If you have any other questions about duties/taxes, please contact your local customs office or drop us a line at [email protected].

What is your International Return Policy?

International returns cannot be processed on our online returns portal. However, you may return any unworn, unwashed merchandise with the tags and/or hygiene liners still attached, postmarked within 30 calendar days of receipt, for your refund to be considered. 


We cannot offer exchanges for our international customers at this time. (Sorry!)

You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we are not responsible for any change in currency rates.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.

Socks & Underwear: For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale.

Footwear: Returns for all footwear must be returned in their original box.


To send us your return:

1. Include the packing slip that came with your package so we can easily find your order. 

2. Label and ship using a carrier of your choice to the address below: 

Girlfriend Collective

9282 Baythorne Drive

Houston, TX 77041


3. Fill out our contact form with your return's tracking number and carrier, along with a list of items you're returning.


Since you will be liable for any lost or damaged packages, we highly recommend using a carrier and shipping service that provides tracking numbers. We are unable to issue any refunds for return packages that cannot be located or tracked. Please ensure that all international return packages are sent to the return address provided above.


We are unable to provide any refunds for any lost/damaged return packages.

We offer free shipping on all orders with a total of $100 USD or more, no code required. Note that your order total must be $100 USD, or more, after any discounts or loyalty points are applied and before any taxes.

Fit & Sizing

Fit Tips:

Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here with your measurements handy. If you're between sizes, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit.

Trying on your new gear or have questions? Email or chat with us, we’d love to help. In the meantime here are some fit tips!


Bras: 

Our bras should fit snug to keep you supported but shouldn't dig or have too much space in the straps or under the bust. We recommend using a tape measure to find your perfect fit. 

Leggings:

Leggings should feel snug to the body, without any excess fabric in the waist, knees, or bottom hem. Our best-selling Compressive collection will feel quite snug and tight on your first wear. Don’t be alarmed — this is totally normal. You’ll start to feel them slightly relax and mold to your body with more wear. Just like that perfect pair of vintage jeans.


How do I find my measurements?


Are your garments true to size?

The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do our best to take your feedback to improve the fit, cut, or sizing when we produce a garment again.


Have more questions on fit? Feel free to send us the following information on our contact form or on our chat.

Wider ribcage, small cups:

  • Luxe Bras

  • FLOAT Bras

  • Go with true bust size in Compressive styles

Small ribcage, large cups:

  • Luxe Bras

  • FLOAT Bras

  • Avoid longline Compressive styles or go with one size down (sizing down will result in a more compressive fit)

  • Adjustable bra styles

Wider waist vs hips:

  • If in between two sizes, go with the size that best fits your waist

  • If across multiple sizes, go with the middle size

Wider hips vs waist:

  • If in between two sizes, go with the size that best fits your waist (or size up if a relaxed fit is preferred in Compressive)

  • If across multiple sizes, go with the middle size

Long torsos & Unitards:

  • We recommend going 1 size up from your normal size — this will result in a more relaxed fit

The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do our best to take your feedback to improve the fit, cut, or sizing when we produce a garment again.


Have more questions on fit? Feel free to send us the following information on our contact form or on our chat.

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.

Please note that there will be slight variations in a color across different fabrics. We recommend purchasing a set in the same fabric (Compressive, FLOAT, etc) for a perfect match.

Order & Product Issues

If your package has been marked as delivered, please allow an additional 3-5 days for the package to arrive before following the steps below.


Please note that we try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked in your shipping confirmation email, under SHIPMENTS.


If your package hasn’t arrived and you haven't seen movement on your tracking page in over 10 business days from the latest update, please fill out our contact form or chat us with the following information:

• Your name

• The email address used to place the order

• Order #

• A list of missing items

• An alternative shipping address if available. Please note that an alternative address is highly recommended if you suspect your package was stolen or if it was marked as delivered but not found.


Once our team reviews your information, they can further assist you!

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:


• Your name

• The email address used to place the order

• Order #

• A list of the damaged items

• Current shipping address

• A photo of the item(s) and package if it looks tampered with. Photos of your order are required.


Once our team reviews your information, they can further assist you!

Oh no! Please fill out our contact form with your order number, purchase date, or email address so we can track that down for you.

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:


• Your name

• The email address used to place the order

• Order #

• A list of incorrect items you received

• Current shipping address

• A photo of the item(s). Photos of your order are required.


Once our team reviews your information, they can further assist you!

Product Information & Care

We conducted a PFAS test with Bureau Veritas (BV), a French company founded in 1828 and renowned for its long history in testing, inspection, and certifications.


We tested all of our core fabrics (Compressive, FLOAT, ReSet, Luxe and our Ripstop windbreakers) for PFAS, all of which came back Not Detected.

Wash in cold water with like colors, and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…

Bonus points for washing your garments in a microfiber washing bag or with a microfiber filter. Psst, we make one of those here.

This is a tricky one.

We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)

Our Essential colors (Black, Moss, Midnight, Plum and Earth) are restocked year-round.

For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.

If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock. 

P.S. You may notice some of our core styles don’t restock for a while. We get that it can be a bummer, but please rest assured we are on it! Everything just takes a bit more time since we don’t keep excess fabric on hand. For example, our windbreakers take up to 6 months to produce, but as soon as we realize we’re sold out, we place that order! 


We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.

Our leggings are also sweat-wicking, this means that your sweat quickly rises to the outer surface of your leggings and dries, instead of saturating the fabric. So although you may see some sweat poking through, these marks won’t last long!

We do offer e-Gift Cards! We send ours via email, so you can keep it to yourself or forward it to a friend.  Discounts and rewards are not applicable towards e-Gift Card purchases. An e-Gift Card can not be used towards another e-Gift purchase. E-Gift Cards are considered final sale and are non-returnable.

Ready to geek out? Read our in-depth fabric guide here.

Sustainability & Manufacturing

We want to be as transparent as possible, so we're happy to share our certifications with you.

Our factory is SA8000 certified, which you can read about here, and view our certification here. This certification promises that our operation adheres to those super strict regulations that keep factory employees well-paid, safe, and living healthy lives.

Our recycled fabric is certified Standard 100 by Oeko-Tex, the world’s leader in testing fabrics to regulate harmful substances. They make sure every fabric’s origin and contents are totally upfront, so you know exactly what you’re putting on your body. See our certifications here and here.

Did you know all synthetic fabrics shed tiny pieces of plastic called microfibers in the wash? (It’s true. Even your favorite cozy fleece, swimwear, underwear, vintage dress, and, yep, Girlfriend leggings.) We recommend washing all of your synthetics in a washing bag or filter.

Every year, millions of marine animals – like sea turtles, seals, dolphins, and whales – are harmed by ocean plastic pollution. About 10% of the estimated 14 billion pounds of trash discarded in the ocean annually is made up of abandoned, lost, or discarded fishing gear.

That’s why we make our Maternity Collection with ECONYL®, a fiber made from recycled fishing nets and other waste that would otherwise be discarded into oceans and landfills. By using this recycled material, we help clean our oceans, recycle that waste, and cut out the need for raw materials like crude oil, which are traditionally used in the production of nylon.

The dyeing process is often environmentally destructive, with many facilities opting for non eco-friendly dyes and chemicals, and choosing to dump wastewater freely into water sources like streams and rivers. If you look at photos of rivers that flow by cities involved in garment manufacturing, you will often notice bright blue or red water that enters the water tables that the community uses. This water not only damages the environment but is extremely harmful to people and crops that depend on their water sources to survive.

Guess what? We weren’t into it, so we didn’t accept it.

Our facility should be the standard for how wastewater should be treated. Every single drop of water that is used to dye our fabric gets sent to our wastewater treatment plant literally 100 feet away from the machines. It doesn’t even have time to think about escaping.

There, the water gets treated to separate out our OEKO-certified safe dyes and stray fibers. When everything is separated, we measure the water to make sure it’s safe to release. The devices that measure this are set up to send information in real time to the Taiwanese EPA. With their approval, we discharge the water into a healthy stream where it goes on its merry way.

Most facilities dump dye mud in the landfill, but we decided to get creative. Our dye mud is sent to a pavement facility, where it’s transformed to be used for paving stones, making sidewalks better for the community.

From fiber to fabric, we need to look at every step and make sure we know its impact.

After all the bottles are sorted into their respective categories (#1, #2, #3, and #4 plastic), they are sent to their processing centers. Our leggings and bras are made from #1 plastic - or Polyethylene Terephthalate, also known as PET. Fun fact: All polyester (recycled or not) is derived from this type of plastic.

Our bottles are sorted, cleaned, and chipped into feedstock at the center. Our processing center is pretty special. It’s owned by a respected Taiwanese family that has been at the forefront of the recycling industry for decades.

We visited the facility, and were blown away by what we learned. It’s not only trusted by the Taiwanese government, it’s certified by them too. Being government certified means more than just having a certificate hanging on your wall saying that you can process plastic to resell. It means security measures are implemented and each facility is subject to accountability for how much plastic is taken in and how much is shipped out.

Why is being certified so important? It is a well-known fact in the recycling industry that in places like China with loose certifications and accountability standards, many will lie about where they get their plastic. It’s actually much easier to buy new plastic water bottles and recycle them, than to collect and sort post-consumer bottles. Often, recyclers will recycle brand new bottles as post-consumer bottles and sell them at a higher price to brands that are trying to use recyclables in their products. Gross.

At our facility, we have watched as bales of post-consumer bottles from all over Taiwan arrive at the facility. Each bale is weighed and logged. From there the bales go into a steam wash to remove caps and labels. After the caps and labels are removed, the bottles are sorted by color. We use the clear bottles for our fibers, and the colored bottles get sent elsewhere to be processed for myriad other uses.

Once the color sorting is done, we shred them down into tiny chips, wash them again, and place them in transport bags to be shipped to our manufacturing facility. Each bag is weighed and logged again to make sure that the output is equal to input. This ensures that we have an accurate count for how many bottles were used and can verify that they were the same bottles processed at arrival.

As soon as our spinning mill takes the delivery of our raw PET chips from the recycling center, the bags of chips go through another wash, and are dried. Once they dry, the chips get sent to storage silos and are sent to a machine where the chips get heated up and extruded into long thick spaghetti like strands. From there, they are chipped down to little pellets.

The pellets then get reheated and are extruded again to make superfine threads that are spun together into our yarn. From there they are spun onto large bobbins, packaged, and sent to our knitting factory.

Our knitting process is unlike almost anything in the industry.

Our fabric is softer and more stable than your standard single-jersey. This process requires time and precision, which means each of our knitting machines can only produce about 100 pairs-worth of fabric in a 24-hour period.

Great question!

Taiwan, where we source all of our post-consumer water bottles, used to be called “Garbage Island". A small island nation of 23 million people, the government saw the danger of ignoring the problem, and through widespread change has transformed Taiwan into a world leader in recycling, with 55% of waste being recycled (as opposed to 35% in the US).

Recycling is a community affair in Taiwan. Each night people gather to sort their waste into containers as a community — recyclables, food waste, and garbage. Rather than leave, they stay and talk until the trucks come and pick it up, turning what could be a tedious affair into a connective one.

Programs and volunteer groups have sprung up all over Taiwan to help bring this community spirit outside of city centers. We spent time documenting the Tzu Chi Foundation, which sets up micro-recycling centers in rural areas across Taipei. Run mostly by retired people, they set up drop-off points to both give people access and education to recycling, and to promote environmental stewardship in their free time.

Our fabric is dyed with eco-friendly dyes and the wastewater is carefully cleaned and cooled before it is released. (We even donate the dye mud to a local pavement facility where it’s recycled into sidewalks and roads.)

The unique dyeing process can result in some irregularities in color, which are not considered damages. Please note colors may run at first, so we recommend washing your new leggings separately or with similar colors just in case.

SA8000 is a social accountability standard and certificate developed by Social Accountability International (SAI). They created this certification to help and protect workers worldwide by providing a standardized guideline to protect the integrity of workers’ conditions and wages. SA8000 overlaps with Fair Trade certification, but while Fair Trade is predominantly used for farming, SA8000 is a certification used in factory conditions.

All of our textiles are made from recycled materials in our facility in Taiwan that specializes in eco-friendly and high-quality textiles, then cut-and-sewn in our SA8000 certified factory in Hanoi, Vietnam, that guarantees fair wages, safe and healthy conditions, and zero forced or child labor. 

Why Vietnam and not the USA?
You may not know it, but a lot of the best manufacturers for high-performance fabrics are located overseas. We know - we looked. The United States has great manufacturers for basic knitwear, but for our premium activewear, the only machines up to the challenge were in Vietnam. Once we found our SA8000 certified manufacturer, we knew it was a match. Quality is everything to us, and we wanted to make sure we gave you the best product at the best price that you could find.

We're like the earth's number one fan, so being eco-friendly is at the top of our priorities, as is giving you as much information as possible. Here’s a breakdown of some of our products and how it stacks up.

Packaging
Our packaging is 100% recycled and recyclable, so don’t throw it away!

Compressive Leggings + Bras
Made from 79% recycled polyester (or RPET) and 21% spandex, our leggings are made from 25 recycled post-consumer bottles and our bras are made from 11.

Maternity Leggings
Made from recycled fishing nets and other waste using ECONYL® yarn, our Maternity fabric is made up of 83% recycled nylon and 17% spandex.

Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of minuscule chips, and then washed until they’re sparkling clean.

After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time. 

We partner with EcoCart to provide a carbon-neutral option for all orders placed on our site. EcoCart directs the carbon offset funds to certified carbon offset projects like planting trees or building wind farms. They have scoured the globe for carbon offset projects that are truly additive (meaning new), permanent, and without unintended consequences (i.e., creating more carbon elsewhere, like a game of Whack-a-Mole). All of their projects are independently certified to internationally recognized standards. 

Every project they fund is triple-verified, which means:


1. The project's financials, management team, project site, and carbon reduction method are carefully vetted.

2. At least on of the world's major carbon standards reviews the project.

3. Global Offset Research verifies the project against a second list of international standards.


In addition to carbon reduction, they pride themselves on the fact that all of their projects include an element of social good such as protecting an endangered species of animal or creating local jobs. 


Rewards & Referrals

Aside from our lifelong friendship, you’ll receive 25 points instantly upon sign up. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts. Ooh.

If you haven't already, simply sign up here and start earning points today.

Note that taxes, duties, and amounts covered by a gift card do not count towards your spend amount or your redeemable point balance.

Does my Loyalty Tier status expire?

Once you’ve earned your tier, you will retain that tier for 12 months. To maintain your tier status you will need to spend the minimum amount required for that tier before your 12 months are up to requalify. If a member does not requalify for their previously held tier, they will be moved to the tier they are eligible for at the end of the 12 month period.

For example: If you earn Sage on 8/1/23, you will have to place orders totaling $450+ before 8/1/24 or you will be moved to the appropriate tier. 

Do my points expire?

Your points will only expire if we haven’t registered any activity (like sending your referral link, completing a referral, placing an order, posting a review, or creating an account) on your account for 12 months.

How do I get my free gift for entering Jade and Sage?

If you recently hit our Jade or Sage Tier (congrats!), you’ll receive extra points in your account after you’ve passed the return date of your most recent purchase.


Follow these steps below to redeem your points:


1. Log in to you account/

2. Add items to your cart.

3. Select Checkout from your mini-cart.

4. At checkout, select how many points you'd like to apply to your purchase in the right-hand drop down bar and select Apply.


Please note, that you may only use your loyalty points or a discount code on a single purchase, unless otherwise specified.


Can I use my rewards all at once?


We don’t allow code stacking in a single order. You can only use one discount code or reward point offer on a single $50+ purchase in one of the following ways:


100 points = $5

300 points = $15

500 points = $25


I'm not seeing a place to apply my points!

You might have opted in to Shop Pay. At this time, rewards cannot be redeemed on the Shop Pay platform. To opt out, scroll to the bottom of the Shop Pay checkout page and select Check out as guest. This will redirect you back to our site where you can follow the usual steps above.



My points won't apply.

Your order subtotal must be at least $50 to redeem any points. If you are still running into any issues, please email or chat us so we can help!

Your points will only expire if we haven’t registered any activity (like sending your referral link, completing a referral, placing an order, posting a review, or creating an account) on your account for 12 months.

Once you’ve earned your tier, you will retain that tier for 12 months. To maintain your tier status you will need to spend the minimum amount required for that tier before your 12 months are up to requalify. If a member does not requalify for their previously held tier, they will be moved to the tier they are eligible for at the end of the 12 month period.

For example: If you earn Sage on 8/1/23, you will have to place orders totaling $450+ before 8/1/24 or you will be moved to the appropriate tier.

We don’t allow code stacking in a single order. You can only use one discount code or reward point offer on a single $50+ purchase in one of the following ways:


100 points = $5

300 points = $15

500 points = $25

If you recently hit our Jade or Sage Tier (congrats!), you’ll receive extra points in your account after you’ve passed the return date of your most recent purchase.

You might have opted in to Shop Pay. At this time, rewards cannot be redeemed on the Shop Pay platform. To opt out, scroll to the bottom of the Shop Pay checkout page and select Check out as guest. This will redirect you back to our site where you can follow the usual steps above.


Your order subtotal must be at least $50 to redeem any points. If you are still running into any issues, please fill out our contact form or chat us so we can help!

If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. 

If you're returning a portion of your purchase, points used will not be returned to your account since the points are still applied to your order total.


What if I purchased carbon neutral shipping?

Sometimes our system can be a bit finnicky! If you’ve returned all of your Girlfriend items from an order with our carbon-neutral shipping option and haven’t received your points back, please contact our team at [email protected] so we can help you out!


You'll receive a 300-point bonus for every 5 orders you place that have a minimum order value of $125 each. You can track your progress for this reward on your account homepage under "Rewards History".

Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. 

Reviews placed directly through our website will not give you any points in your Collective account nor will you be able to submit a photo with your review.

Please note that you will only receive one review request per order, not per item. If you haven’t received your review request email within 30 days of your purchase date, we recommend checking your spam folder. Sometimes it gets sent there. :(


Why haven't I received a review request email for my purchase?

You also may not have gotten a Review Request for any of the following reasons:

  1. We've reached the limit.
    1. The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we've sent you too many emails, you won't receive that Review Request.
  2. If you've already reviewed the same product type in the past 12 months.
    1. For example, if you've submitted a review for a Black Paloma Bra, you won't be able to submit a review for a Plum Paloma Bra.
  3. If you received three Review Request emails asking to review the same product.


How do I submit a Photo Review?

After you submit your written review via our review request email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. We recommend using one of these file types: JPEG, JPG, or PNG format.

Once you are done, hit “submit” again and your review and photos will be sent in to us for approval. Once your review and photo are approved by us, we’ll load 40 points into your Collective account. If you do not wish to add a photo, you can still submit a text-only review to receive 10 points to your Collective account.

*Please note that 10 points for your text review will be added to your account while your photo is being approved. Once approved, the remaining 40 points will be added. This approval process takes approximately 3-5 business days from the day you confirmed your review.

*Make sure your images are of the correct item, are good quality (aka no blurry shots), and clearly display the product on your body. Otherwise, your review won’t be approved and you’ll miss out on the points.

#goodjobgf is our initiative to get Girlfriends doing good. Tag us in a photo or video on IG or TikTok of yourself wearing Girlfriend and doing something good for the earth and using the hashtag #goodjobgf. Please allow 24-48 hours for points to be added to your account. Please note that we can only accept one post at a time for points.

To submit your post, fill out our #goodjobgf form here.

Your post must meet all of the following criteria:

1. A hard post on your Instagram grid or TikTok.
2. A picture, or video, where you’re recognizably wearing Girlfriend.
3. Your post must be on a public profile.
4. Showcases you doing something good for the earth.


What countsWhat doesn't count
A public hard post on your Instagram grid

Instagram stories

Plogging (picking up trash while jogging)    

Taking out your own trash

Cleaning up your local park/beach/neighborhood or planting trees

Daily recycling (you do that anyway, right?)

Volunteering with a charitable organization

— Please tag or include the charity or organization you are supporting within the caption of your post

Refusing plastic (ie: utensils or single-use water bottles). While this is an awesome practice, we should all be doing this in our daily lives anyway, so it doesn't count for this.


Please note that by submitting an entry as part of #goodjobgf, you agree to the following terms and conditions:

When you participate in our customer loyalty program by submitting a photograph, you maintain your rights to your image. However, by submitting a photograph, you grant us (and those authorized by us) a royalty-free, worldwide, perpetual, non-exclusive, transferrable, and sublicensable license to publicly display, distribute, reproduce, and create derivative works of the submitted photograph, either in whole or in part, across any existing or future media platforms, for any purpose, including but not limited to advertising and promoting our brand, website, social media channels, and commercial products.

You also agree to waive all moral rights to the photograph under Section 106A of the Copyright Act, and in cases where this waiver is not permissible by law, you agree not to enforce such moral rights against us or any authorized parties. We will ensure that any reproduced photographs include a credit to you and/or your social media username where feasible. Photographs shared on social media platforms may also grant those platforms a license to use the images, as outlined in their respective terms of service.

Furthermore, you grant us the right to utilize your name, image, likeness, biographical information (if provided), social media username (if provided), and any other information you provide in connection with your photograph submission or the management of your customer loyalty account. This usage may include advertising and promotional activities across various channels, such as our website, social media pages, and commercial products.

By submitting a photograph, you affirm that you are at least eighteen (18) years old and possess the full authority to enter into this agreement and grant the aforementioned license and rights. If your photograph includes other individuals, you confirm that you have obtained their consent to submit the image and grant the associated licenses and waivers. Additionally, you warrant that all information provided in connection with your submission is accurate and truthful. You also affirm that your submission and the rights granted do not infringe upon any intellectual property rights, violate any contracts, or require consent or payment from third parties.

You agree to indemnify and hold us and our licensees harmless from any claims arising from your breach of this agreement or any of the representations and warranties provided herein.

No further compensation, approval, or payment will be required from you in relation to the granted licenses and rights.

You also may not have gotten a Review Request for any of the following reasons:

  1. We've reached the limit.
    1. The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we've sent you too many emails, you won't receive that Review Request.
  2. If you've already reviewed the same product type in the past 12 months.
    1. For example, if you've submitted a review for a Black Paloma Bra, you won't be able to submit a review for a Plum Paloma Bra.
  3. If you received three Review Request emails asking to review the same product.

After you submit your written review via our review request email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. We recommend using one of these file types: JPEG, JPG, or PNG format.

Once you are done, hit “submit” again and your review and photos will be sent in to us for approval. Once your review and photo are approved by us, we’ll load 40 points into your Collective account. If you do not wish to add a photo, you can still submit a text-only review to receive 10 points to your Collective account.

*Please note that 10 points for your text review will be added to your account while your photo is being approved. Once approved, the remaining 40 points will be added. This approval process takes approximately 3-5 business days from the day you confirmed your review.

*Make sure your images are of the correct item, are good quality (aka no blurry shots), and clearly display the product on your body. Otherwise, your review won’t be approved and you’ll miss out on the points.

Refer a Friend is our referral program that allows you to share a code with friends and receive a free Compressive High-Rise Legging or Compressive Mid-Rise Legging after they buy. Share your personalized link to give your friend 30% off their first purchase of $150 or more (excludes purchases of ReGirlfriend labels, gift cards, shipping, and taxes), and once their order is confirmed, you’ll receive an email with a discount code you can use to redeem your free pair!

You can send your customized link to as many friends as you’d like, but you may not refer yourself through the creation of multiple email addresses. Not that you’d do that anyway...

Note that your friend’s first purchase with the use of a gift card as payment do not count towards a successful referral.

How do I refer a friend?

  1. Head over to our Refer-A-Friend page here.
  2. Enter your friend’s email address into the field
  3. Select Next — Your friend will receive an email with your referral link to make their first purchase.


How will my friend receive their discount code?
Once your friend clicks on the referral link you sent to them, they will be redirected to our site and will see a pop-up asking them to confirm their email address. Once their email address verified, they will see a discount code they can copy and paste into the discount box at checkout to redeem their offer.


What leggings can I get with my referral reward?
Free legging codes can be redeemed only for the Compressive High-Rise Leggings or  Compressive Mid-Rise Leggings and exclude new limited colors (within 30 days of launch) or style releases. Please note that styles purchased with a Free Legging Code cannot be returned or exchanged. 

Each code is single-use and can only be used once. Cannot be applied to previous purchases. Cost of shipping is not included. Codes cannot be combined with other offers and cannot be used on gift cards.

We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no discount for the referred or free legging reward. Please refer to our full terms & conditions here.


  1. Head over to our Refer-A-Friend page here.
  2. Enter your friend’s email address into the field
  3. Select Next — Your friend will receive an email with your referral link to make their first purchase.

Once your friend clicks on the referral link you sent to them, they will be redirected to our site and will see a pop-up asking them to confirm their email address. Once their email address verified, they will see a discount code they can copy and paste into the discount box at checkout to redeem their offer.

Free legging codes can be redeemed only for the Compressive High-Rise Leggings or  Compressive Mid-Rise Leggings and exclude new limited colors (within 30 days of launch) or style releases. Please note that styles purchased with a Free Legging Code cannot be returned or exchanged. 

Each code is single-use and can only be used once. Cannot be applied to previous purchases. Cost of shipping is not included. Codes cannot be combined with other offers and cannot be used on gift cards.

We reserve the right to end, pause, or disable the program at any time. Free leggings earned before we end/pause/disable will be valid as usual, but once the program is on hold, there will be no discount for the referred or free legging reward. Please refer to our full terms & conditions here.

Payments & Discounts

Sales and limited-time promotions, unless otherwise specified, cannot be combined with any other discount codes or loyalty points. Offers do not apply to previously placed orders outside of the promotion date and do not apply to eGift-Cards or ReGirlfriend labels. Offers may not be redeemed for cash or cash equivalent and are not transferable. Item-specific promotions and free gifts are valid during the promotion timeline and while supplies last. Offers are subject to change or expire without notice.

Free gifts with purchase or items labeled final sale on our website are not eligible for returns or exchanges.

Please refer to your promotional email terms & conditions for promotion rules and guidelines.

Can I use more than one discount code?

Stacking promo codes is a no-go. Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.

My discount code doesn't work!

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please let our team over at [email protected] know.

If your Free Legging Code isn't working, you'll want to make sure that your leggings are eligible. Click here for more information on our Refer-A-Friend program and style eligibility.

Please note that these discounts are one-time use and cannot be applied to any other purchases unless otherwise specified.

Where is my discount code?

If you've signed up for our email list, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case!

If you've signed up for our text message alerts, you'll receive a follow-up message with your code to use at checkout within a few minutes.

Be sure to reach out to us at [email protected] if you can't find it!

How do I apply my discount code or gift card?

On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!

We offer a 20% discount for the following:


Click on any of the above options to learn more.

Free gifts with purchase, items labeled final sale, or items marked down from their original price on our website are not eligible for returns or exchanges.

Please refer to your promotional email terms & conditions for promotion rules and guidelines.

Find out more about paying with Catch here!


I can't find Catch at checkout. Where is it?

If you are having trouble finding Catch at checkout in order to make a purchase or redeem credits, one of two things might be happening:

1. You are in ShopPay: 

ShopPay sometimes automatically redirects users to it without giving you a choice of payment method. If you notice you are in ShopPay, just scroll to the bottom and click "Check out as guest". That will allow you to input your shipping information and select Catch as a payment method on the last step of the flow. 



2. You have a gift card in your cart: 

Unfortunately, you can't use Catch to buy gift cards. If you have one in your cart, Catch won't appear as an option at checkout. 

Feel free to reach out to us at [email protected] or chat with us! We'd be more than happy to help. :)


Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

Stacking promo codes is a no-go. Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seasonal sales or Refer a Friend.

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please fill out our contact form or chat us so we can take a look.

If your Free Legging Code isn't working, you'll want to make sure that your leggings are eligible. Click here for more information on our Refer-A-Friend program and style eligibility.

Please note that these discounts are one-time use and cannot be applied to any other purchases unless otherwise specified.

If you've signed up for our email list, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case!

If you've signed up for our text message alerts, you'll receive a follow-up message with your code to use at checkout within a few minutes.

Be sure to chat us or fill out our contact form if you can't find it!

On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!

In partnership with Student Beans, we offer 20% off of all orders to students.


Click here to verify and get your discount code.

In partnership with ID.me, we offer 20% off all orders to eligible Educators. Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout.


Not sure if you qualify? Click here to see if you're eligible.

In partnership with ID.me, we offer 20% off all orders to Military members. Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout.


Not sure if you qualify? Click here to see if you're eligible.

In partnership with ID.me, we offer 20% off all orders to First Responders. Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout.


Not sure if you qualify? Click here to see if you're eligible.

In partnership with ID.me, we offer 20% off all orders to Medical professionals. Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout.


Not sure if you qualify? Click here to see if you're eligible.

ReGirlfriend

ReGirlfriend, powered by SuperCircle, is our garment recycling program that takes back Girlfriend and non-Girlfriend brand clothing and rewards you with store credit.


We first launched ReGirlfriend in 2019 in an effort to keep Girlfriend Collective as circular as possible. But circularity goes far beyond the Girlfriend world. In partnership with SuperCircle, we're now able to reward you for keeping clothes from any brand away from the landfill, on top of still turning your old Girlfriend into new Girlfriend of course.


How does it work?

We take back clothes from ANY brand and given their condition, we either recycle them or upcycle them into new Girlfriend clothes.

We offer $10 credit (per item) of Girlfriend brand clothes or $5 credit (per item) for non-Girlfriend brand clothes. Simply create an account, start a takeback, and get your free shipping label to send back your old stuff.

Please note that you may only redeem credits up to 30% off your order total. For example, if your order total is $100 and you have a total of $50 in SuperCircle credits, you may only redeem a maximum amount of $30 in credits.

Who can participate in the ReGirlfriend program?

Sorry, international friends — this program is only available in the US for now. We hope to expand in the future, so stay tuned!

What can I send in?

We accept any items in any condition whether that be stained, ripped, or broken. We just ask that you launder everything before sending it our way. Once received, we'll sort and recycle your items for a second life — from new textiles to new projects, including furniture batting, insulation, and padding — sending nothing to landfill.

For a full breakdown, check out the SuperCircle recycling page here.

How many items can I send in?

You can send in multiple items at a time. In fact, we encourage you to consider recycling more than one item at a time. All you have to do is click all the items you want to recycle and select them all to initiate recycling. Please note that you can only have one active recycling shipment at a time — once we receive the shipment and it is processed, then you can initiate a new recycling process.

How long do I have to ship my goods once I initiate the recycling process?

Once you have initiated the recycling process and downloaded your shipping label, you have 30 days to ship your goods. If goods are not shipped within the allotted time, you have to reinitiate the recycling process and download a new label.

How long does it take for my ReGirlfriend/SuperCircle credit to arrive?

• Once you initiate the recycling process, you will receive a prepaid shipping label in your SuperCircle Account and via email.
• Drop off your shipment with your prepaid shipping label.
• Once your shipment has been dropped off, you will receive your recycling credit in your SuperCircle account.
• You'll receive credits for each item you recycle.


How many ReGirlfriend/SuperCircle credits can I use on an order?

You may use one SuperCircle code (i.e. credit) on a single purchase. Your SuperCircle credit cannot be combined with any other credits, discount codes, or loyalty points.

How much do I have to spend to use my ReGirlfriend/SuperCircle credit?

Your promo code value (credit value) will be worth 30% off your next order. For example, if your order is $100, you can redeem up to $30 in credits. 

Does my ReGirlfriend/SuperCircle credit expire?

Never — that’s the best part.


What if I return a purchase in which SuperCircle credits were used?

SuperCircle credits are one-time use and are not refilled should you return your purchase partially or in full.


Sorry, international friends — this program is only available in the US for now. We hope to expand in the future, so stay tuned!

We accept any items in any condition whether that be stained, ripped, or broken. We just ask that you launder everything before sending it our way. Once received, we'll sort and recycle your items for a second life — from new textiles to new projects, including furniture batting, insulation, and padding — sending nothing to landfill.

For a full breakdown, check out the SuperCircle recycling page here.

You can send in multiple items at a time. In fact, we encourage you to consider recycling more than one item at a time. All you have to do is click all the items you want to recycle and select them all to initiate recycling. Please note that you can only have one active recycling shipment at a time — once we receive the shipment and it is processed, then you can initiate a new recycling process.

Once you have initiated the recycling process and downloaded your shipping label, you have 30 days to ship your goods. If goods are not shipped within the allotted time, you have to reinitiate the recycling process and download a new label.

• Once you initiate the recycling process, you will receive a prepaid shipping label in your SuperCircle Account and via email.
• Drop off your shipment with your prepaid shipping label.
• Once your shipment has been dropped off, you will receive your recycling credit in your SuperCircle account.
• You'll receive credits for each item you recycle.

If you haven't received your credits after your shipment has arrived, please contact [email protected] for assistance.

You may use one SuperCircle code (i.e. credit) on a single purchase. Your SuperCircle credit cannot be combined with any other credits, discount codes, or loyalty points.

Your promo code value (credit value) will be worth 30% off your next order. For example, if your order is $100, you can redeem up to $30 in credits.

Never — that’s the best part.

SuperCircle credits are one-time use and are not refilled should you return your purchase partially or in full.

Girlfriend to Girlfriend

Ready to part ways with a piece, but it’s too good to donate or recycle? We’ve all been there. With Girlfriend to Girlfriend, you can now buy and sell pre-worn styles for other Girlfriends to love. You’ll earn money towards your next set(s) and give your clothes a good home far away from that pesky landfill.

Click here to get started or shop.

Tell me more about:
BUYING
SELLING
SUPPORT with an existing Girlfriend to Girlfriend purchase.

Loyalty points and discounts codes may only be used on our main website, girlfriend.com. Our Girlfriend to Girlfriend program operates separately and we hope you can find something you love from our community members.

Account

Although you won't be able to update this on your own, please fill our our contact form with your current and updated information so our team can assist you.

Although we're unable to combine accounts, please fill out our contact form with the email addresses used and your preferred email address. Our team would be happy to see what we can do to help. :)

  1. If you're logged in, log out of your girlfriend.com account.
  2. Head over to the log-in page.
  3. Select the "Forgot your password?" option.
  4. Enter your email address.
  5. Check your inbox for a Reset your Password email.
  6. Click Reset.
  7. Enter your new password.

Get support