Why didn't I receive points for my review?
Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. Only reviews placed directly through our website will not give you any points in your Collective account.
Please note that you will only receive one review request per order, not per item. If you haven’t received your review request email within 30 days of your purchase date, we recommend checking your spam folder. Sometimes it gets sent there. :(
You also may not have gotten a Review Request for any of the following reasons:
- We've reached the limit. The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we've sent you too many emails, you won't receive that Review Request.
- If you've already reviewed the same product type in the past 12 months.
- If you received three Review Request emails asking to review the same product.