FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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International ReturnsUpdated a month ago

What is your International Return Policy?

International returns cannot be processed on our online returns portal. However, you may return any unworn, unwashed merchandise with the tags and/or hygiene liners still attached, postmarked within 30 calendar days of receipt, for your refund to be considered. 

We cannot offer exchanges for our international customers at this time. (Sorry!)

You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we are not responsible for any change in currency rates.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.

Socks & Underwear: For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale.

Footwear: Returns for all footwear must be returned in their original box.

To send us your return:

1. Include the packing slip that came with your package so we can easily find your order. 

2. Label and ship using a carrier of your choice to the address below: 

Girlfriend Collective c/o Retail Reworks

9282 Baythorne Drive

Houston, TX, 77041

3. Email us at [email protected] with your return's tracking number and carrier, along with a list of items you're returning.

Since you will be liable for any lost or damaged packages, we highly recommend using a carrier and shipping service that provides tracking numbers. We are unable to issue any refunds for return packages that cannot be located or tracked.

We are unable to provide any refunds for any lost/damaged return packages.

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