FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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US ShippingUpdated a month ago

How do you ship?

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory in Guangzhou, China and then ship out from there. (Rather than shipping everything from our SA8000-certified factory in Vietnam to a bunch of different warehouses and re-shipping it yet again to you.) We also have a fulfillment center in Tecate, Mexico, where we keep some pieces primarily heading to the US, where the majority of our orders are from.

When will my order arrive?

All orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking. Please note that we do not offer expedited shipping at this time. We ship all orders via a Standard shipping method with the following carriers:

1-4 business days
7-10 business days
1-4 business days
2-4 weeks
Military, APO, FPO
1-4 business days
2-4 weeks

If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.

* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.

What if I need to make changes to an order?

We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you with either rerouting the order to the proper address!

If you've added the wrong item to your cart, we recommend placing a new order for the correct item and returning the incorrect one once you receive it.

What if I need to cancel an order?

Please email or chat our team with your order number. We will do our best to cancel your order before our warehouse team receives it, but if it’s already been processed by our warehouse, shipped, or if you’ve received a shipping confirmation email, we’re unable to cancel your order. No exceptions, sorry!

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