FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

All articles

🇺🇸 US Returns & Exchanges

Find answers on US-based returns and exchanges.

Categories

🌎 International Returns

Questions about international returns? Click here.

1 article

Articles

What is your return policy?

What is your return policy?. We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. Start a U.S. return or exchange here. There will be a $7 shipping and restocking fee for mail-i

What is your exchange policy?

We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. Please note that we can only accept exchanges for the same style. Start a U.S. return or exchange here. Make sure to only us

How do I start a return/exchange?

How do I start a return/exchange?. Start a U.S. return or exchange here.International? Start here. You can change your return method in the return notification email you will receive once you confirm your request. If you need to make any changes to a

Where can I drop off my return?

Where can I drop off my return?. Find a list of Return Bar locations here.

How do I return/exchange a gift?

Sorry your gift didn't work out. Don’t worry, you can return it for store credit — promise we won’t tell. Head over to our Returns Page here. Then click on Start Here next to Received a gift? on the bottom right hand side of the page. Make sure you h

How can I change my return/exchange request?

How can I change my return/exchange request?. If you need to make any changes to an existing return request, please fill out our contact form along with your return information before sending your items back to us. Please note that we cannot update a