# girlfriend-store

> Public Help Center articles for girlfriend-store.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [How do you ship?](https://girlfriend.gorgias.help/en-US/how-do-you-ship-399144.md): We have fulfillment centers in Tecate, Mexico, and Windsor, Ontario, and we consolidate shipping whenever possible.
- [When will my order arrive (US)?](https://girlfriend.gorgias.help/en-US/when-will-my-order-arrive-(us)-399145.md): All orders ship within 1-4 business days of the order date. It typically takes another 7-10 business days to reach you in the contiguous US, depending on customs. If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2
- [What if I need to make changes to an order?](https://girlfriend.gorgias.help/en-US/what-if-i-need-to-make-changes-to-an-order-399147.md): We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you wi
- [What is your return/exchange policy?](https://girlfriend.gorgias.help/en-US/what-is-your-returnexchange-policy-296801.md): We gladly accept returns and exchanges for unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. We can only accept exchanges for the same style at this time. Click here to start a U.S. return or
- [Do you ship internationally?](https://girlfriend.gorgias.help/en-US/do-you-ship-internationally-400572.md): We currently offer shipping to Canada, the UK, and Australia. If you’re located outside these areas, check out our other stockists here.
- [When will my order arrive (International)?](https://girlfriend.gorgias.help/en-US/when-will-my-order-arrive-(international)-296778.md): All orders ship within 1-4 business days of the order date. It typically takes another 7-14 business days to reach you if you are located in Canada, the UK, or Australia. Please note that we’re unable to cancel or make any changes to an order once it
- [Will I be charged extra taxes and duties after my item clears customs?](https://girlfriend.gorgias.help/en-US/will-i-be-charged-extra-taxes-and-duties-after-my-item-clears-customs-296779.md): If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping
- [What is your international return/exchange policy?](https://girlfriend.gorgias.help/en-US/what-is-your-international-returnexchange-policy-296780.md): International returns cannot be processed on our online returns portal. However, you may return any unworn, unwashed merchandise with the tags and/or hygiene liners still attached, postmarked within 30 calendar days of receipt, for your refund to be
- [How do I find my size?](https://girlfriend.gorgias.help/en-US/how-do-i-find-my-size-297588.md): Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here with your measurements handy. If you're between sizes, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit.
- [Do you have fit suggestions for my body type?](https://girlfriend.gorgias.help/en-US/do-you-have-fit-suggestions-for-my-body-type-297590.md): Wider ribcage, small cups:. Luxe Bras. FLOAT Bras. Go with true bust size in Compressive styles. Small ribcage, large cups:. Luxe Bras. FLOAT Bras. Avoid longline Compressive styles or go with one size down (sizing down will result in a more compress
- [Are your garments true to size?](https://girlfriend.gorgias.help/en-US/are-your-garments-true-to-size-82122.md): The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do our best to take your feedback to improve the fit, cu
- [How do I find my measurements?](https://girlfriend.gorgias.help/en-US/how-do-i-find-my-measurements-82123.md)
- [Do all colors fit and feel the same?](https://girlfriend.gorgias.help/en-US/do-all-colors-fit-and-feel-the-same-297589.md): You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability,
- [My package is missing. What should I do?](https://girlfriend.gorgias.help/en-US/my-package-is-missing-what-should-i-do-297592.md): A friendly reminder that some orders ship in multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked in your shipping confirmation email, under SHIPMENTS. If your entire order has bee
- [Something I ordered is damaged. What should I do?](https://girlfriend.gorgias.help/en-US/something-i-ordered-is-damaged-what-should-i-do-297593.md): We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please email or chat us with the following information:. • Your name. • The email address used to place the order. • Order #. • A list of the damaged items.
- [I purchased a gift card but I haven’t received it.](https://girlfriend.gorgias.help/en-US/i-purchased-a-gift-card-but-i-haven%E2%80%99t-received-it-416676.md): Oh no! Sometimes these can end up in your spam or promotions folder — we recommend taking a look there just in case. If your gift card still hasn't turned up, please email or chat with us with your order number, purchase date, or email address so we
- [I received the wrong item. What should I do?](https://girlfriend.gorgias.help/en-US/i-received-the-wrong-item-what-should-i-do-430423.md): We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please email or chat us with the following information:. • Your name. • The email address used to place the order. • Order #. • A list of incorrect items you
- [Are your garments PFA-free?](https://girlfriend.gorgias.help/en-US/are-your-garments-pfa-free-305031.md): We conducted a PFAS test with Bureau Veritas (BV), a French company founded in 1828 and renowned for its long history in testing, inspection, and certifications. We tested all of our core fabrics (Compressive, FLOAT, ReSet, Luxe and our Ripstop windb
- [When are you restocking?](https://girlfriend.gorgias.help/en-US/when-are-you-restocking-305029.md): This is a tricky one.We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.). Our Es
- [Are your leggings sheer-proof and sweat-proof?](https://girlfriend.gorgias.help/en-US/are-your-leggings-sheer-proof-and-sweat-proof-305030.md): We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Citrine, etc.) are our only ones that are not 100% sheer-proof, so we reco
- [How do I wash and take care of my Girlfriend Collective pieces?](https://girlfriend.gorgias.help/en-US/how-do-i-wash-and-take-care-of-my-girlfriend-collective-pieces-297594.md): Wash in cold water with like colors, and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe….
- [How can I submit a suggestion for new products or restocks?](https://girlfriend.gorgias.help/en-US/how-can-i-submit-a-suggestion-for-new-products-or-restocks-967111.md): If you have any product suggestions, restock requests, or feedback, we'd be grateful if you shared them here!
- [What do I get for joining The Collective?](https://girlfriend.gorgias.help/en-US/what-do-i-get-for-joining-the-collective-268374.md): Aside from our lifelong friendship, you’ll receive 25 points instantly upon sign up. As you earn more, you’ll become eligible for things like free shipping, early access, and exclusive gifts. Ooh. If you haven't already, simply sign up here and start
- [How do I redeem my points?](https://girlfriend.gorgias.help/en-US/how-do-i-redeem-my-points-268383.md): 1. Log in to you account/. 2. Add items to your cart. 3. Select Checkout from your mini-cart. 4. At checkout, select how many points you'd like to use and select Apply. You can apply your points in one of the following ways:. 100 points = $5. 300 poi
- [Do my points and tier status expire?](https://girlfriend.gorgias.help/en-US/do-my-points-and-tier-status-expire-268450.md): Your points will only expire if we haven’t registered any activity (like sending your referral link, completing a referral, placing an order, posting a review, or creating an account) on your account for 12 months. Once you’ve earned your tier, you w
- [Will I get my points back if I return my purchase?](https://girlfriend.gorgias.help/en-US/will-i-get-my-points-back-if-i-return-my-purchase-268400.md): If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. If you're returning a portion of your purchase, points used will
- [What counts towards my 300 points bonus?](https://girlfriend.gorgias.help/en-US/what-counts-towards-my-300-points-bonus-268398.md): You'll receive a 300-point bonus for every 5 orders you place that have a minimum order value of $125 each. You can track your progress for this reward on your account homepage under "Rewards History".
- [How do I leave a review for points?](https://girlfriend.gorgias.help/en-US/how-do-i-leave-a-review-for-points-268392.md): Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order. Reviews placed directly through our website will not give you any point
- [How do I include a photo in my review?](https://girlfriend.gorgias.help/en-US/how-do-i-include-a-photo-in-my-review-400153.md): After you submit your written review via our review request email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. We recommend using one of these file types: JPEG, JPG, or PNG format.Once you are done,
- [What is Refer a Friend?](https://girlfriend.gorgias.help/en-US/what-is-refer-a-friend-268414.md): Refer a Friend is our referral program that allows you to share a code with friends and receive $25 (500 points) after they buy. Share your personalized link to give your friend $25 off their first purchase of $125 or more (excludes purchases of ReGi
- [How do I refer a friend?](https://girlfriend.gorgias.help/en-US/how-do-i-refer-a-friend-400154.md): Once your friend clicks on the referral link you sent to them, they will be redirected to our site and will see a pop-up asking them to confirm their email address. Once their email address verified, they will see a discount code they can copy and pa
- [Sales & Promotions](https://girlfriend.gorgias.help/en-US/sales-&-promotions-359341.md): Sales and limited-time promotions, unless otherwise specified, cannot be combined with any other discount codes, including SuperCircle rewards, or loyalty points. Offers do not apply to previously placed orders outside of the promotion date and do no
- [Discount codes](https://girlfriend.gorgias.help/en-US/discount-codes-400175.md): If you've signed up for our email list, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case!If you've signed up for our text message alerts, you'll receive a follow-up message with yo
- [What other discounts do you offer?](https://girlfriend.gorgias.help/en-US/what-other-discounts-do-you-offer-416674.md): In partnership with ID.me, we offer 20% off all orders for:. Select the ID.me verify option at checkout to complete the verification steps. Once verified, your discount will be applied at checkout. Not sure if you qualify? Click here to see if you're
- [Do you offer price adjustments?](https://girlfriend.gorgias.help/en-US/do-you-offer-price-adjustments-82206.md): Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.
- [Can I use more than one discount code?](https://girlfriend.gorgias.help/en-US/can-i-use-more-than-one-discount-code-400165.md): Stacking promo codes is a no-go. Only one special promo, discount code, loyalty points, SuperCircle rewards, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any speci
- [What items are final sale?](https://girlfriend.gorgias.help/en-US/what-items-are-final-sale-400160.md): All socks, underwear, bralettes, and hair accessories will be final sale. Free gifts with purchase, items labeled final sale, or items marked down from their original price on our website are not eligible for returns or exchanges. Please refer to you
- [What is ReGirlfriend?](https://girlfriend.gorgias.help/en-US/what-is-regirlfriend-311297.md): ReGirlfriend, powered by SuperCircle, is our garment recycling program that takes back Girlfriend and non-Girlfriend brand clothing and rewards you with discounts. We first launched ReGirlfriend in 2019 in an effort to keep Girlfriend Collective as c
- [What can I send in for ReGirlfriend?](https://girlfriend.gorgias.help/en-US/what-can-i-send-in-for-regirlfriend-82224.md): We accept any items in any condition whether that be stained, ripped, or broken. We just ask that you launder everything before sending it our way. Once received, we'll sort and recycle your items for a second life — from new textiles to new projects
- [How many ReGirlfriend/SuperCircle rewards can I use on an order?](https://girlfriend.gorgias.help/en-US/how-many-regirlfriendsupercircle-rewards-can-i-use-on-an-order-407925.md): You may use one SuperCircle code (i.e. reward) on a single purchase. Your SuperCircle rewards cannot be combined with any other credits, discount codes, or loyalty points. Please note that you may only redeem credits up to 30% off your order total. F
- [How much do I have to spend to use my ReGirlfriend/SuperCircle rewards?](https://girlfriend.gorgias.help/en-US/how-much-do-i-have-to-spend-to-use-my-regirlfriendsupercircle-rewards-407926.md): Your rewards value will be worth 30% off your next order. For example, if you have a reward amount of $30, your order will need to be $100 or more to redeem the full amount.
- [Do my ReGirlfriend/SuperCircle rewards expire?](https://girlfriend.gorgias.help/en-US/do-my-regirlfriendsupercircle-rewards-expire-82217.md): Never — that’s the best part.
- [What if I return a purchase in which SuperCircle rewards were used?](https://girlfriend.gorgias.help/en-US/what-if-i-return-a-purchase-in-which-supercircle-rewards-were-used-456335.md): SuperCircle rewards are one-time use and are not refilled should you return your purchase partially or in full.
- [What is Girlfriend to Girlfriend?](https://girlfriend.gorgias.help/en-US/what-is-girlfriend-to-girlfriend-463694.md): Ready to part ways with a piece, but it’s too good to donate or recycle? We’ve all been there. With Girlfriend to Girlfriend, you can now buy and sell pre-worn styles for other Girlfriends to love. You’ll earn money towards your next set(s) and give
- [Can I use loyalty points or discounts on pre-loved items through the Girlfriend to Girlfriend program?](https://girlfriend.gorgias.help/en-US/can-i-use-loyalty-points-or-discounts-on-pre-loved-items-through-the-girlfriend-to-girlfriend-program-463692.md): Loyalty points and discounts codes may only be used on our main website, girlfriend.com. Our Girlfriend to Girlfriend program operates separately and we hope you can find something you love from our community members.
- [How do I change the email address on my account?](https://girlfriend.gorgias.help/en-US/how-do-i-change-the-email-address-on-my-account-416675.md): Although you won't be able to update this on your own, please email or chat with us with your current and updated information so our team can assist you.
- [Is it possible to combine two accounts or transfer points between them?](https://girlfriend.gorgias.help/en-US/is-it-possible-to-combine-two-accounts-or-transfer-points-between-them-463698.md): Although we're unable to combine accounts, please email or chat with us with the email addresses used and your preferred email address. Our team would be happy to see what we can do to help. :)
- [How do I reset my password?](https://girlfriend.gorgias.help/en-US/how-do-i-reset-my-password-510529.md): If you're logged in, log out of your girlfriend.com account.Head over to the log-in page.Select the "Forgot your password?" option.Enter your email address.Check your inbox for a Reset your Password email.Click Reset.Enter your new password.
- [How can I unsubscribe from your emails or delete my personal data from your site?](https://girlfriend.gorgias.help/en-US/how-can-i-unsubscribe-from-your-emails-or-delete-my-personal-data-from-your-site-967113.md): If at any point you decide to unsubscribe from our emails or wish to have your account and personal data deleted, rest assured that we will take care of it for you.Please fill out our contact form to submit a request to have your data deleted. We wil