FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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Will I get my points back if I return my purchase?Updated a month ago

If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. 

If you're returning a portion of your purchase, points used will not be returned to your account since the points are still applied to your order total.

What if I purchased carbon neutral shipping?

Sometimes our system can be a bit finnicky! If you’ve returned all of your Girlfriend items from an order with our carbon-neutral shipping option and haven’t received your points back, please contact our team at [email protected] so we can help you out!

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