When will my order arrive?Updated 2 months ago
In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping everything from our SA8000 certified factory in Vietnam to the US, then shipping it yet again to all the places we're available.)
All orders ship within 1-4 business days of the order date. Once your order ships, you'll receive a shipping confirmation email with tracking.
Check out our Holiday Shipping Cutoffs guide here.
Please note that our warehouse will be closed in observance of the Chinese New Year. Orders placed from January 20th through January 29th will not process until January 30th.
If you're in the US, your order will arrive within 7-10 business days after it ships depending on customs.* If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.
If you are in Canada, the UK, or Australia, your package will arrive 8-12 days after it ships.
DESTINATION | PROCESSING TIME | ESTIMATED DELIVERY | CARRIER |
|---|---|---|---|
US | 1-7 business days | 7-10 business days | USPS, UPS, FedEx |
Australia | 1-7 business days | 8-12 business days | Australia Post |
Canada | 1-7 business days | 8-12 business days | Canada Post |
UK | 1-7 business days | 8-12 business days | Evri |
We are not able to offer expedited shipping at this time.
* We work hard to stick to these timeframes, but in the event of weather, carrier or customs delays, or production issues, your delivery may take longer. We promise we’ll make sure any wait is as short as possible. Please note that any order placed after 4 PM PST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays.