FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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What is your return policy?Updated a month ago

What is your return policy?

We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.

Please note there will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived.

Once your return has been scanned in by the carrier or dropped off, then confirmed, we will either process your refund to your original payment method or issue your store credit as requested. Please note that your refund may take between 5-10 business days to post to your account depending on your bank.

Make sure to only use our pre-paid return labels so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own.

Socks, Underwear, Hair Accessories: For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.

Footwear: Returns for all footwear must be returned in their original box.

Afterpay: Please note refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.

Need to start a return?

Start a U.S. return or exchange here.
International? Start here.

Where can I drop off my return?

Find a list of Return Bar locations here.

What if I received a gift?
You can receive store credit for gifts that didn’t work out. Head over to our returns page and select the Received a gift? Start Here option. The original purchaser will not be notified through these return steps.

Note that you will only receive credit for the total amount collected for your items. Your credit amount will not cover any discounts or points that may have been used on the original purchase.

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