FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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What is your return policy?Updated a month ago

What is your return policy?

We gladly accept unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. 

Start a U.S. return or exchange here.

There will be a $7 shipping and restocking fee for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived.

Make sure to only use our pre-paid return labels provided through our returns portal so we can track your stuff. We are unable to refund lost returns or items returned using labels other than our own.

When will I receive my refund? Once your return has been scanned in by the carrier or dropped off, then confirmed, we will either process your refund to your original payment method or issue your store credit as requested. Please note that your refund may take between 5-10 business days to post to your account depending on your bank.

Return Exceptions: All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.

Socks, Underwear, Hair Accessories: For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.

Footwear: Returns for all footwear must be returned in their original box.

Afterpay: Please note refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.

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