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FAQs – Girlfriend Collective

<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re so sorry to hear that this happened! Not to worry, we&apos;ll get it taken care of for you. Please send us an email to&#xA0;<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:hello@girlfriend.com">hello@girlfriend.com</a>&#xA0;<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">or chat us with the following information: <span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; Your name<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; The email address used to place the order<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; Order #<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; A list of the damaged&#xA0;items<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; Current shipping address<span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#x2022; A photo of the&#xA0;item(s) and package if it looks tampered with <span style="font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once our team reviews your information, they can further assist you!

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please send us an email to hello@girlfriend.com or chat us with the following information:. • Your name. • The email address used to place the order. • Order

Something I ordered is damaged. What should I do?

Order & Product Issues

US Shipping

International Orders, Shipping, and Returns

🌎 International Shipping

🇺🇸 US Orders & Shipping

What is your return policy?

What is your exchange policy?

How do I return/exchange a gift?

Start a Return

Start an Exchange

🌎 International Returns

🇺🇸 US Returns & Exchanges

International Orders & Shipping

Taxes & Duties

International Returns

🌎 International Orders, Shipping, and Returns

How do I find my size?

Do you have fit suggestions for my body type?

Do all colors fit and feel the same?

Fit & Sizing

My package is missing. What should I do?

Are your garments PFA-free?

How do I wash and take care of my Girlfriend Collective pieces?

When are you restocking?

Are your leggings sheer-proof and sweat-proof?

Fabric Guide

Product Information & Care

How do we know you’re really fair-trade, and using recycled fabrics?

What can I do about microfibers?

What's the deal with your recycled nylon fabric?

What happens to the water used during your dyeing process?

How is your recycled fabric made?

Where do you source all of your water bottles?

How do you dye?

What’s SA8000?

Where do you manufacture?

Is everything eco-friendly?

How do you turn old water bottles into clothes?

Are you carbon neutral?

Sustainability & Manufacturing

What do I get for joining The Collective?

How do I redeem my points?

Can I use my rewards and discounts all at once?

Will I get my points back if I return my purchase?

How do I leave a review for points?

What counts towards my 300 points bonus?

How does #goodjobgf work?

What is Refer a Friend?

The Collective Rewards & Referrals

Discount codes

What is Catch?

Do you offer price adjustments?

Payments & Discounts

What is ReGirlfriend?

ReGirlfriend

Something I ordered is damaged. What should I do?Updated a month ago