My package is missing. What should I do?
Ugh, that's so frustrating. If you haven't seen movement on your tracking page in over 10 business days from the latest update, please send us an email to [email protected] with the following information:
• Your name
• The email address used to place the order
• Order #
• A list of missing items
• An alternative shipping address if available
• A photo of the package if it looks tampered with
If your package has been marked as delivered, please allow an additional 5-7 days for the package to arrive before sending in the information listed above.
Once our team reviews your information, they can further assist you and provide you with the next steps!