My package is missing. What should I do?Updated a month ago

If your package has been marked as delivered, please allow an additional 3-5 days for the package to arrive before following the steps below.

If your package hasn’t arrived and you haven't seen movement on your tracking page in over 10 business days from the latest update, please send us an email to [email protected] or chat us with the following information:

• Your name

• The email address used to place the order

• Order #

• A list of missing items

• An alternative shipping address if available

Once our team reviews your information, they can further assist you!