How do I submit a return or exchange for an International order?Updated 5 months ago
We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 30 calendar days of receipt, for your refund to be considered.
You are responsible for shipping us your returns using a carrier of your choice. Unfortunately, we're unable to cover the return costs for international Jade or Sage members at this time. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.
All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges. Read more about final sale products here.
Swimwear & Bodysuits: Please note that all tags and hygiene liners must be attached in order for your return to be accepted. Your return may be refused if the item is damaged or missing any tags/liners.
Socks & Underwear: For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale. Both socks and underwear are ineligible for exchanges at this time.
Footwear: Returns for all footwear must be returned in their original box.
To send us your return:
1. Include the packing slip that came with your package so we can easily find your order.
2. Label and ship using a carrier of your choice to the address below:
Girlfriend Collective c/o Retail Reworks
1500 Brittmoore Road
#303
Houston, TX, 77043
3. Email us at [email protected] with your return's tracking number and carrier, along with a list of items you're returning.
Since you will be liable for any lost or damaged packages, we highly recommend using a carrier and shipping service that provides tracking numbers. We are unable to provide any refunds for any lost/damaged return packages.