How do I leave a review for points?Updated a month ago
Only reviews that are placed through our review request email will count towards your point balance. This is an email that will arrive about 30 days after you've placed an order.
Reviews placed directly through our website will not give you any points in your Collective account nor will you be able to submit a photo with your review.
Please note that you will only receive one review request per order, not per item. If you haven’t received your review request email within 30 days of your purchase date, we recommend checking your spam folder. Sometimes it gets sent there. :(
Why haven't I received a review request email for my purchase?
You also may not have gotten a Review Request for any of the following reasons:
- We've reached the limit.
- The maximum number of review request emails we can send you through our email provider within 30 days is 5. If we've sent you too many emails, you won't receive that Review Request.
- If you've already reviewed the same product type in the past 12 months.
- For example, if you've submitted a review for a Black Paloma Bra, you won't be able to submit a review for a Plum Paloma Bra.
- If you received three Review Request emails asking to review the same product.
How do I submit a Photo Review?
After you submit your written review via our review request email, you will be redirected to a page where you can upload your photo(s) of you wearing the product. We recommend using one of these file types: JPEG, JPG, or PNG format.
Once you are done, hit “submit” again and your review and photos will be sent in to us for approval. Once your review and photo are approved by us, we’ll load 40 points into your Collective account. If you do not wish to add a photo, you can still submit a text-only review to receive 10 points to your Collective account.
*Please note that 10 points for your text review will be added to your account while your photo is being approved. Once approved, the remaining 40 points will be added. This approval process takes approximately 3-5 business days from the day you confirmed your review.
*Make sure your images are of the correct item, are good quality (aka no blurry shots), and clearly display the product on your body. Otherwise, your review won’t be approved and you’ll miss out on the points.