FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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Returns & Exchanges

7 articles

Find answers to frequently asked questions about Returns & Exchanges.

Articles

What is your return and exchange policy? (US Only)

We gladly accept unworn, unwashed items with the tags still attached within 30 days of their ship date. Once your return has been scanned in or dropped off and confirmed, we will either process your refund to your original payment method, initiate yo

Start a Return (US Only)

Click here to start your return. For international customers, start here.

What items are final sale?

All promotional purchases and e-Gift Cards are final sale and are not eligible for return or exchange. This includes:. For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and prot

How do I submit a return or exchange for an International order?

We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 30 calendar days of receipt, for your refund to be considered. You are responsible for shipping us your returns usin

How can I exchange a purchase? (US Only)

1. Head over to our Returns & Exchanges page here. 2. Fill out the Order Number and Zip Code fields. 3. Select the item(s) you'd like to exchange and your color/size preferences. 4. Print out the label provided in your return/exchange confirmation em

How do I return or exchange a gift?

Sorry your gift didn't work out. :( Click on "Start here" next to Receive a gift? on this page (we won't tell), and make sure you have the order number and zip code handy. Once you submit your gift return request and send in your return, we’ll issue

Can I change or update my return/exchange request?

If you need to make any changes to an existing return or exchange request, including address updates, please reach out to our team over at [email protected] with your return code. Be sure to hold onto your return until any requested changes or upd