Payments & Discounts

10 articles

Find answers to frequently asked questions about Payments & Discounts.

Articles

How do I qualify for free shipping?

We offer free shipping for all orders over $100 or if you're a Jade or Sage member. Please note that your order must be $100+ after any discounts are applied and before any tax or shipping charges.

How can I check my gift card balance?

You can check your gift card (aka store credit) balance in a couple of different ways:.

Do you offer price adjustments?

Sorry! All of our sale offers are available for a limited time only and we're unable to offer price adjustments.

What is Catch?

Find out more about paying with Catch here!. Can't find Catch at checkout? Check out this article here.

I can't find Catch at checkout. Where is it?

If you are having trouble finding Catch at checkout in order to make a purchase or redeem credits, one of two things might be happening:. 1. You are in ShopPay:. ShopPay sometimes automatically redirects users to it without giving you a choice of pay

Can I use more than one discount?

Stacking promo codes is a no-go. Only one special promo, discount link, reward offer, or referral code may be applied per order. We do not allow any discount stacking of any kind. This includes, but is not limited to, any special promotions like seas

My discount code doesn’t work!

Our exclusive discount codes are subject to the Terms & Conditions of the promotion they are tied to. If your code falls within the guidelines you received and still isn't working, please let our team over at [email protected] know. If your Free L

Where is my discount code?

If you've signed up for our newsletter, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case!. If you've signed up for our text message alerts, you'll receive a follow-up message with

How do I apply my discount code or gift card?

On your checkout page, you'll want to enter your discount or gift card code into the "Gift card or discount code" bar and click apply. Your total amount will then be updated!

How are taxes and duties calculated?

Duties and taxes are calculated on a country by country basis based on the items purchased, where they were made, where they’re headed, and the total order value. This includes the sales tax in your country and duties charged for processing by your c