FAQs – Girlfriend Collective logo
FAQs – Girlfriend Collective logo

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Order & Product Issues

Find answers to frequently asked questions about Order and Product Issues.

My package is missing. What should I do?

If your package has been marked as delivered, please allow an additional 3-5 days for the package to arrive before following the steps below. If your package hasn’t arrived and you haven't seen movement on your tracking page in over 10 business days

Something I ordered is damaged. What should I do?

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:. • Your name. • The email address used to place the order. • Order #. • A list of

I purchased a gift card but I haven’t received it.

Oh no! Please fill out our contact form with your order number, purchase date, or email address so we can track that down for you.

I received the wrong item. What should I do?

We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:. • Your name. • The email address used to place the order. • Order #. • A list of